BSBCMM301 – Process customer complaints
Newbery Consulting is pleased to offer the unit of competency assessment packages in support the unit of competency BSBCMM301 – Process customer complaints. The package includes the complete assessment materials including:
- Assessment Mapping Guide
- Assessment Recording Tools
- Assessor Instructions
- Candidate Instructions
Unit Description: This unit describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
This unit applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
Assessment Overview: This assessment package is made up of 2 assessment tasks.
- Assessment Task 1: Written Response – The learner is required to provide written responses to a series of questions to demonstrate their understanding and applied knowledge.
- Assessment Task 2: Role Play – The learner is required to participate in a role play responding to a customer complaint.
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Once payment is received, the product together with the licence will be emailed directly to your nominated email account the next working day (Mon – Fri). Payment via credit card results in payments being received immediately. Payment via EFT can take up to 3-5 business days to transfer between bank accounts. The listed price is inclusive of GST.
This package includes all documents issued in Word format under an End User Licence Agreement and Warranty (Download Example). In purchasing this product, you agree to the End User Licence Agreement. Newbery Consulting Terms and Conditions Apply.
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