FSKLRG09 Use strategies to respond to routine workplace problems
Newbery Consulting is pleased to offer the unit of competency assessment packages in support the unit of competency FSKLRG09 – Use strategies to respond to routine workplace problems. The Package includes the complete assessment materials including:
- Assessment Mapping Guide
- Assessment Recording Tools
- Assessor Instructions
- Candidate Instructions
Unit Description: This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.
Assessment Overview: This assessment package is made up of 4 assessment tasks.
- Assessment Task 1: Knowledge Test – Candidates must provide written responses to all the questions provided in the section.
- Assessment Task 2: Case Study – Candidates must review three case studies analysing strategies to respond to routine workplace problems.
- Assessment Task 3: Observation Task – Candidates must participate in three role plays that involves them in responding to and handling workplace problems.
- Assessment Task 4: Supervisor Report – The assessor will have an interview with the workplace supervisor to discuss the candidate’s workplace performance.
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