FSKLRG09 Use strategies to respond to routine workplace problems

Newbery Consulting is pleased to offer the unit of competency assessment packages in support the unit of competency FSKLRG09 – Use strategies to respond to routine workplace problems. The Package includes the complete assessment materials including:

  • Assessment Mapping Guide
  • Assessment Recording Tools
  • Assessor Instructions
  • Candidate Instructions

Unit Description:  This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.

Assessment Overview: This assessment package is made up of 4 assessment tasks.

  • Assessment Task 1: Knowledge Test – Candidates must provide written responses to all the questions provided in the section.
  • Assessment Task 2: Case Study – Candidates must review three case studies analysing strategies to respond to routine workplace problems.
  • Assessment Task 3: Observation Task – Candidates must participate in three role plays that involves them in responding to and handling workplace problems.
  • Assessment Task 4: Supervisor Report  – The assessor will have an interview with the workplace supervisor to discuss the candidate’s workplace performance.

Recommended Learning Resources: The supporting reference that may be used in conjunction with this assessment package is the text Retail Services, 1st Edition supplied by McGraw Hill Education (Click Here) for only $84.95 per student.

Cost: $440.00

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