SIRXCEG003 – Build customer relationships and loyalty
Newbery Consulting is pleased to offer the unit of competency assessment packages in support the unit of competency SIRXCEG003 – Build customer relationships and loyalty. The package includes the complete assessment materials including:
- Assessment Mapping Guide
- Assessment Recording Tools
- Assessor Instructions
- Candidate Instructions
Unit Description: This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.
This unit applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.
Assessment Overview: This assessment package is made up of 3 assessment tasks.
- Assessment Task 1: Written Response – The learner is required to provide written responses to a series of questions to demonstrate their understanding and applied knowledge.
- Assessment Task 2: Role Play – The learner must provide personalised professional service to four customers to meet their needs and expectations and report product and service demand to management.
- Assessment Task 3: Role Play – The learner is required to participate in a role play, dealing with two customers and their escalating complaints about the products or services they received.
Other Information: To purchase this product, please select “Add to Basket” and complete the purchase form and checkout with a credit card. You can add multiple assessment packages to your basket and checkout with one single payment. At checkout you also have the option to complete the purchase form and download an invoice outlining the payment options including payment via EFT.
Once payment is received, the product together with the licence will be emailed directly to your nominated email account the next working day (Mon – Fri). Payment via credit card results in payments being received immediately. Payment via EFT can take up to 3-5 business days to transfer between bank accounts. The listed price is inclusive of GST.
This package includes all documents issued in Word format under an End User Licence Agreement and Warranty (Download Example). In purchasing this product, you agree to the End User Licence Agreement. Newbery Consulting Terms and Conditions Apply.
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