SIRXPDK001 Advise on products and services
Newbery Consulting is pleased to offer the unit of competency assessment packages in support the unit of competency SIRXPDK001 – Advise on products and services. The Package includes the complete assessment materials including:
- Assessment Mapping Guide
- Assessment Recording Tools
- Assessor Instructions
- Candidate Instructions
Unit Description: This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
Assessment Overview: This assessment package is made up of 5 assessment tasks.
- Assessment Task 1: Knowledge Test – Candidates must provide written responses to all the questions provided in the section.
- Assessment Task 2: Research Task – Candidates must research two products and identify their similarities and differences.
- Assessment Task 3: Observation Task – Candidates must participate in two role plays in a simulated workplace environment demonstrating their product and service knowledge.
- Assessment Task 4: Project Report – Candidates must examine the mandatory standards, requirements and product specifications associated with selected products.
- Assessment Task 5: Supervisor Report – The assessor will have an interview with the workplace supervisor to discuss the candidate’s workplace performance.
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This package includes all documents issued in Word format under an End User Licence Agreement and Warranty (Download Example). In purchasing this product, you agree to the End User Licence Agreement and our Terms and Conditions.
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