SIRXPDK002 Advise on food products and services
Newbery Consulting is pleased to offer the unit of competency assessment packages in support the unit of competency SIRXPDK002 – Advise on food products and services. The Package includes the complete assessment materials including:
- Assessment Mapping Guide
- Assessment Recording Tools
- Assessor Instructions
- Candidate Instructions
Unit Description: This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers about fresh food and food products, including convenience foods.
This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts that sell food products. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
Assessment Overview: This assessment package is made up of 4 assessment tasks.
- Assessment Task 1: Knowledge Test – Candidates must provide written responses to all the questions provided to demonstrate their knowledge on food products and services provided in a retail environment.
- Assessment Task 2: Research Task – Candidates must review and provide information about four food products.
- Assessment Task 3: Observation Task – Candidates must participate in four role plays based on their research of four different products in a simulated workplace environment demonstrating their knowledge on food product and service whilst upholding customer service standards.
- Assessment Task 4: Supervisor Report – The assessor will have an interview with the workplace supervisor to discuss the candidate’s workplace performance.
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