Observation assessment is one of those classic functions within the RTO where there is a constant competitive dynamic between quality and efficiency. It is efficient to purchase commercially designed assessment tools and not waste additional time and resources on pre-assessment validation and customisation and to allow these assessment tools to be administered by assessors without oversight. Of course, this generally results in assessment tools being utilised which were not compliant to begin with and assessment recorded by tick and flick. I have just described the single most prominent systemic risk to the quality and reputation of VET. On the quality side of the dynamic, it requires an investment in time to validate and improve the observation assessment design, to educate trainers about their use and to establish assessment quality controls to ensure that no assessment gets through to outcome reporting unless it is right.