Self-assurance simply means to be confident. It means having confidence in your systems to ensure your compliance with regulatory requirements and having confidence in your service delivery and resilience. So, it’s not just about compliance. Being self-assured means that we can have confidence in the whole business with quality service delivery as the primary objective and compliance achieved as a consequence of systems working together. This focus on systems and taking a “systems approach” to viewing and managing your RTO is critical to enable self-assurance. We need to shift the thinking from viewing the RTO operation as a lineal service delivery operation from marketing to completion, to view the RTO as a system of interacting components.

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